How can we help?

Answers to the common questions are below. For anything else, email us.

Include the email address on your Spur account.

Questions

How many searches do I get?

3 new searches a day without an account, 5 with a free account, and 30 with Spur+. A new search is a new brief or a new spot; tapping Something else on the same brief doesn't use one. Your searches reset at 4am London time. A search that finds nothing doesn't count.

I didn't get the email from Spur

Check your junk or spam folder, and Outlook's Other tab. Emails come from hello@spurapp.co.uk. To send it again: Settings, then Verify your email, then Resend. For a password reset, ask again from Sign in.

How do I reset my password?

In Spur, go to Sign in and tap Forgot password?. We'll email you a link to choose a new one. The link works once, for one hour.

How do I cancel or restore Spur+?

Spur+ is billed by Apple. To cancel, open your iPhone's Settings, tap your name, then Subscriptions. On a new phone, open Spur+ in the app and tap Restore.

How do I delete my account?

In Spur, go to Settings and tap Delete account. Deleting your account doesn't cancel Spur+; cancel that with Apple first. Our Privacy Policy explains what we keep and for how long.

Where does Spur work?

Spur is made for London. It's for people aged 18 and over.